Privacy Policy
This policy explains how GrabGh (“we”) collects and uses information in the GrabGh Passenger and GrabGh Rider apps and related websites.
What we collect
- Account: phone number, name, and authentication tokens.
- Location: approximate and precise location while you use the apps (passengers for pickup/drop-off and trip tracking; riders while online and during trips, including background location for riders on active trips).
- Trip & payment metadata: route points, fares, promo codes, and payment method labels (e.g. MoMo or cash). We do not store full mobile-money PINs.
- Device & diagnostics: app version and basic crash/diagnostic signals needed to operate the service.
How we use it
- Match passengers with nearby riders and navigate trips.
- Show trip progress, receipts, and earnings summaries.
- Prevent fraud and keep the service safe.
- Respond to support requests at support@grabgh.app.
Sharing
Trip participants see limited location and contact details needed for the ride. We do not sell personal data. Processors (hosting, SMS, payments) receive only what is required to run GrabGh.
Retention & your choices
Account and trip records are kept while your account is active and as needed for legal or safety reasons. You can request account deletion or data questions via support@grabgh.app. You can deny or revoke location permission in system settings; core ride features may not work without it.
Children
GrabGh is not directed at children under 13.
Contact
GrabGh · Koforidua, Eastern Region, Ghana · support@grabgh.app · Terms of Service